Booking Confirmation: A 50% non-refundable deposit is required to secure your booking. The remaining balance is due 30 days prior to your event. 

Payments Accepted: We accept payments via bank transfer, credit card, or cash. Please note that credit card payments may incur a small processing fee.

Booking Modifications: Changes to your booking (date, time, services) must be made at least 30 days prior to your event. Any changes are subject to availability and may incur additional charges.

Cancellation Policy: If you need to cancel your booking, please notify us in writing. Cancellations made at least 30 days prior to the event will receive a refund of any payments made, minus the non-refundable deposit. Cancellations made within 30 days of the event will be non-refundable.

Force Majeure: In the event of circumstances beyond our control (e.g., extreme weather, natural disasters), we will work with you to reschedule your booking or provide a credit for future use.

Delivery Fee: A delivery fee may be charged based on the location of your event. This fee covers delivery, set-up, and collection of all hire items.

Delivery Timing: We will coordinate delivery and set-up with you ahead of time. Please ensure the venue is accessible and ready for our team at the agreed time.

Site Access & Parking: It is your responsibility to provide access and parking arrangements for our team. Any parking fees or restrictions should be communicated prior to delivery.

Responsibility: You are responsible for the safekeeping and care of all hired items from the time of delivery until collection. Any damage, loss, or theft of items will incur additional charges.

Inspection: Please inspect all hire items upon delivery and report any discrepancies immediately. We will document the condition of items before and after your event.

Replacement Costs: In the event of damage or loss, replacement costs will be charged at the current retail value of the item.

Proper Use: All hire items must be used for their intended purpose. Any misuse that results in damage or injury will be your responsibility.

Food & Beverage Carts: For food and beverage carts, please ensure the necessary permits and clearances are obtained for your venue. Our team will assist with safe and hygienic operation during your event.

Safety Regulations: Please adhere to safety guidelines provided by our team. This includes proper setup and operation of equipment and avoiding hazardous conditions.

Termination of Service: Aluver & Co reserves the right to terminate the contract or cease service if the event is deemed unsafe for our staff or if safety standards are not met. No refunds will be issued in such circumstances.

Consent: We love showcasing our work! By booking with Aluver & Co, you consent to us using photos or videos from your event for our marketing and social media purposes. If you prefer not to be featured, please let us know in advance.

Tag Us: If you share your event photos on social media, don’t forget to tag us @aluverco! We love seeing and sharing your beautiful celebrations.